Introduction

Hospitality operators often provide accommodation for staff. This has been done for many years by larger operators such as Butlin’s, with some 800 live in staff on their Minehead resort. The practice has grown particularly with greater recruitment of overseas […]

What is a brand?

Your brand is not your restaurant’s name or logo. Nor is it you or your staff. Sadly, your brand is not as tangible as that. Your brand is the emotional and psychological relationship you have with your […]

Of course, in reality, you would never practise any of these excellent recommendations… would you?

1       Don’t ask
If you’re British, exercise that famous reserve and don’t offer the tiniest hint that a guest might be welcome to return. Stay manifestly silent […]

Whatever we call them, payments from customers to staff, in recognition of good service rendered, tips in everyday language, have always been a hot potato for the ‘Tax Man’.

Whilst the fate of individuals is not our direct concern, the issue […]

Owners of hospitality businesses who live on site and share premises and services with paying guests need to work out a method of splitting shared business / private costs between them privately and their business. Such costs are for example […]

Marketing For Repeat Bookings for Holiday Cottage Owners is the key to success, it is cheaper to retain customers and gain new ones. Of course you’ll always want new guests so a combination is ideal.

To begin with, create a plan! […]

Owners of hospitality businesses, trading as a sole trader or partnership, who use their own vehicle for both business and pleasure have choices in the way in which business cost of the vehicle is allowed.

Broadly the vehicle may be placed […]

Make sure that you have ongoing procedures for the control of cash and stock. In addition, when there is a known issue, these pointers may help you –

 Cash

1. Print z reports and count and record takings at the end of […]